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As part of IntraEdge, we designed and delivered comprehensive suite of training programs for leading clients, including Facebook (Meta), American Express, BioTe, and the State of Arizona. These programs catered to a diverse range of audiences, from telecom executives and developers to installers and small business owners, aiming to elevate technical expertise and operational efficiencies.

One of the key highlights of this work was the Facebook Engineering Connectivity project, where we created certification training that resulted in a 98% reduction in support tickets for Terragraph and Magma, significantly contributing to market expansion in Africa. This program was successfully launched at a global telecom conference, leading to strong enrollment and completion rates.

Key Contributions:

Strategy & Content Development—developed the strategic framework and engaging content for 450+ external programs across various Facebook (Meta) divisions, including Engineering, Business, Connectivity, Oculus, AR/VR, and more.

LMS Development—built an external Learning Management System (LMS) on WordPress, providing a scalable platform for training delivery to external users.

Platform-Specific Training—designed technical and platform training for diverse audiences, including telecom executives and small business owners, ensuring the content was accessible and impactful.

Global Training Impact—operationalized content for multiple Meta programs, including content moderation training for the Global Operations team, certifications for Blueprint courses and Ads Developer Certifications, and curriculum development for AR/VR and Public Good initiatives.

Vendor & Team Management—led internal teams and vendors to drive platform development, grading solutions, and learning outcome reporting.

This body of work not only delivered results for major global organizations but also ensured measurable improvements in skillsets, reduced operational bottlenecks, and drove positive business outcomes for our clients.